Wednesday, November 07, 2007
BITCH
My dentist folded his practice.
When he told me, he said that I would get a letter passing me on to his recommended practice.
No letter so far.
I did get a call from the new guy's office because a prescription had lapsed and my pharmacy had called to get a refill.
This woman, an admin, wanted to tell me that I would have to see the new dentist to get the script renewed.
I told her that, actually, I had decided not to take the medication any longer. It is a mouthwash that seems to do no good but it does stain my teeth. And it has alcohol in it. Makes me nervous. I use nothing with alcohol.
So I told her that I wouldn't need them to do anything.
Then I asked about the transfer.
Was there a letter coming to me about the change? She didn't know.
Did the doc have my files? No.
Would they be sending me the card I filled out to remind me of my appointment? No. They do not use cards.
Somewhere in there we started to go around in a circle and it was quite clear that it was all my fault.
Power sometimes makes irritating people more irritating.
She came off as a punishing church lady or perhaps a cranky teacher.
I didn't like it and I told her so.
I got off the line before I really said what I thought.
Mulling, I remembered that my GP Dr. Jim recommended a youngish guy, Dr. Bruno (what a first name, huh?).
Dr. Bruno has a web site.
I explored.
The office is a little tacky and over decorated but I liked the look of the practice.
I especially liked the big tooth outdoors.
So I called.
It was a cinch.
The person who answered was helpful and kind and respectful. She did not call me by my first name!
I have an appointment in February for my regular four month check up.
I called my old guy and left a message to forward my files.
I won't stand for arbitrary treatment. If the office is like that I would have to swallow my gall every time I went to that guy.