esrosedotblog

I just ordered new checks on-line.

The automation of it is almost hilarious.

But not quite.

It just avoids being a complete pain in the ass and I think that is because they keep improving the queuing and the voice of the fake operator. It seems as though we are getting different people each time.

Another thing is that they have key-clicking sounds as you put in your answers.

I liked this one. It made me laugh. It is arhythmic in the same way my typing is.

Another breakthrough in the robotization of America.

Also, hilariously, the image comes from an article about a guy who was in customer service and talked in a robotic voice.

This is the kind of thing I run into when sailing along the web. Little side stories that are as interesting as the one I am working on.

I laughed a lot over this one. He got into big trouble but you have to hand it to him.

Well, I do.

I understand that customer service is a hellish job and the people who do it invent all kinds of ways to make it fun.

This is one of the great lessons I learned from training middle and up managers in large corporations. People's sense of humor and the ability to laugh is one of the great antidotes to shitty work.

Look. It is work. It is not meant to be fun. But if you can bring fun to it then more power to you. To coin a phrase.

My best workshops were the ones where we laughed a lot. I mean a lot. Even at the stuff I was teaching. Even at me!

Labels: computers, humor, training, work